A better way to Metra has arrived!

The new Ventra app makes buying Metra mobile tickets easier than ever, lets you launch tickets from the home screen, repurchase in a snap and more.

Let's get you started. Just follow these easy steps to retrieve your existing Metra mobile tickets in the new app.

  • 1. Log in to the new Ventra app (blue app icon) with your existing username and password.
  • 2. Select "Tickets."
  • 3. Select "Move tickets from another device” and your existing tickets will download to your phone.

To ensure your tickets are ready when you're on the go, we recommend transferring your tickets prior to your commute.

FAQ

How do I know if my Ventra app has updated?

If your phone has automatic updates enabled, the new Ventra app will automatically update on your device. The new app has a blue icon, while the old app has a white icon. If you don’t have automatic updates enabled, download the new version from the App Store or Google Play. Make sure to have your existing Ventra username and password handy, as you’ll need them when you first log in.

Forgot your credentials? No problem! Retrieve your username and password here.

What if I don’t have automatic updates for my apps?

If you don’t have automatic updates enabled, no problem! You can manually update your app from your device’s app store. Visit Apple’s App Store or the Google Play Store to download the new Ventra app.

Once the new app downloads and the icon becomes blue, just log in with your existing Ventra username and password to access your transit products. Retrieve your username and password here.

What should I do if I share a Ventra account to purchase Metra mobile tickets?

No problem, we’ve got you! The first person to log in to the new app will have all Metra mobile tickets associated with that Ventra account transferred to their phone. Once the tickets are on their phone, the transfer process to bring them to a second person’s phone is simple.

  • 1. Log in to the new Ventra app (blue app icon) with your existing username and password.
  • 2. Select "Tickets."
  • 3. Select “Move tickets from another device” and select the tickets to transfer to your phone. The tickets will download to your phone in a matter of minutes.