The new Ventra App is on a completely new platform to ensure the best user experience. It supports operating systems 10 and newer for iOS and 7 and newer for Android. All other operating systems are not supported (Android 6 and older or iOS 9 and older), as these outdated operating systems may limit app functionality and are no longer supported by their device manufacturers.
On Thursday, November 19, CTA, Pace and Metra will officially disable the old Ventra app (white icon) and mobile app users will need to transition to the new app (blue icon). Don’t worry, you will not lose your Metra tickets or CTA/Pace transit value or passes when moving to the new app. The process to transition to the new Ventra app is seamless and existing transit value, passes, and Metra tickets are easily accessed in the new app. Learn more about transferring Metra mobile tickets here.
If you are unable to upgrade to a new phone or update to a supported operating system, you will need to contact Metra customer service to have your mobile tickets replaced with paper tickets.
Customers will need to either call 312.322.6777 (press 9 for Passenger Services) or use the "Contact Us" link at metrarail.com to send us an email. Customer service agents will verify your home address and send replacement paper tickets to you.
If you do not wish to update to the new app, you can continue to add value to your Ventra Card at CTA/Pace fare vending machines, at VentraChicago.com, calling 1.877.NOW.Ventra, and at over 1,000 retail locations. Metra riders can purchase tickets from Metra ticket windows or vending machines at select Metra stations.