The Ventra Customer Call Center is open Monday through Friday from 6 a.m. to 8 p.m. CST and Saturday from 8:30 a.m. to 5 p.m. CST at 1.877.NOW.VENTRA (1.877.669.8368).

The Ventra Service Center (VSC) located at 567 W. Lake Street, 2nd floor, Chicago, IL 60661, is open Monday through Friday from 8 a.m. to 4:30 p.m. CST.

Notice: On Monday, September 1st, the Ventra Service Center, located at 567 W. Lake, will be closed in observance of Labor Day. However, the Ventra Customer Call Center will be open with adjusted hours of operation (7am CST–6pm CST). Please plan your travel needs and inquiries accordingly.