For immediate needs, please call the Ventra Customer Call Center at 1.877.NOW.VENTRA (1.877.669.8368), open Monday through Friday from 6 a.m. to 8 p.m. CST and Saturday from 8:30 a.m. to 5 p.m. CST. Customers can also visit the Ventra Customer Service Center at 567 W. Lake Street, 2nd floor, Chicago, IL. The Customer Service Center is open Monday through Friday from 8 a.m. to 4:30 p.m. CST.

NOTE: The Ventra Customer Call Center and Ventra Customer Service Center will be closed on Thursday, November 22nd in observance of the Thanksgiving holiday, and on Tuesday, December 25th and Tuesday, January 1st in observance of the Christmas holiday and New Year’s Day.