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For immediate needs, please call the Ventra Customer Call Center at 1.877.NOW.VENTRA (1.877.669.8368), open Monday through Friday from 6 a.m. to 8 pm CST and Saturday from 8:30 a.m. to 5 p.m. CST. Customers can also visit the Ventra Customer Service Center at 567 W. Lake Street, 2nd floor, Chicago, IL. The Customer Service Center is open Monday through Friday from 8 a.m. to 4:30 p.m. CST.

NOTE: The Ventra Customer Call Center and Customer Service Center will be closed on Thanksgiving Day November 26th, Christmas Day December 25th, and New Year’s Day January 1st in observance of the holidays.  

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