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For immediate needs, please call the Ventra Customer Call Center at 1.877.NOW.VENTRA (1.877.669.8368), open Monday through Friday from 6 a.m. to 8 p.m. CST and Saturday from 8:30 a.m. to 5 p.m. CST.
Customers can also visit the Ventra Customer Service Center, located at 567 W. Lake Street, 2nd floor, Chicago, IL, open Monday through Friday from 8 a.m. to 4:30 p.m. CST.
NOTE: The Ventra Customer Service Center will be closed on Monday, January 21st, in observance of the Martin Luther King Jr. Day holiday.