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For immediate needs, please call the Ventra Customer Call Center at 1.877.NOW.VENTRA (1.877.669.8368), open Monday through Friday from 6 a.m. to 8 p.m. CST and Saturday from 8:30 a.m. to 5 p.m. CST.
The Ventra Service Center (VSC) located at 567 W. Lake Street, 2nd floor, Chicago, IL 60661, will be temporarily closed for in-person service as of March 19, 2020, until further notice.
NOTE: The Ventra Customer Call Center will be closed on Thursday, November 26, in observance of the Thanksgiving holiday. The Ventra Customer Call Center will have shortened hours of 7 a.m. to 6 p.m. on Friday, November 27.