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For immediate needs, please call the Ventra Customer Call Center at 1.877.NOW.VENTRA (1.877.669.8368). Automated and live operator support are available 24/7. Customers can also visit the Ventra Customer Service Center at 165 N. Jefferson St., Chicago, IL. The Customer Service Center is open Monday through Friday from 7 a.m. to 7 p.m. CST.