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For immediate needs, please call the Ventra Customer Call Center at 1.877.NOW.VENTRA (1.877.669.8368), open Monday through Friday from 6 a.m. to 8 pm CST and Saturday from 8:30 a.m. to 5 p.m. CST. Customers can also visit the Ventra Customer Service Center at 567 W. Lake Street, 2nd floor, Chicago, IL. The Customer Service Center is open Monday through Friday from 8 a.m. to 4:30 p.m. CST.