Here are the basics
Below are some of the most commonly asked questions about Ventra on Google Pay. Visit our detailed FAQ section to learn more.
Where can I use Ventra Card on Google Pay?
Ventra Card on Google Pay can be used at all Ventra readers on CTA buses, CTA ‘L’ station faregates and Pace buses (Ventra Card on Google Pay is not accepted on Metra trains or for payment on Pace paratransit services).
Are special fares Ventra Cards (senior, military, people with disabilities) eligible to be added to Google Pay?
Currently, only full fare Ventra Cards (including those configured for O’Hare employees and Northwestern Passes) can be added to Google Pay. Ventra Cards issued through special fare programs (RTA Reduced Fare, Student Ventra Cards, U-Pass cards, etc.) cannot be added to Google Pay at this time.
What devices can use Ventra Card on Google Pay? What's the minimum operating system?
Google Pay works on most Android Phones; we currently do not support Android Wear. Your phone must be running Android Lollipop (5.0) or higher, and must have an NFC chip. Confirm in your settings that your NFC is turned on. iPhones are not supported.
If you have an iPhone, learn how to add a Ventra Card to your iPhone here.
How many Ventra Cards can I add to Google Pay?
You can only have one (1) Ventra Card in your Google Pay account at a time.
Can I have my Ventra Card on more than one device at the same time?
No, you can only activate a Ventra Card on one (1) device at a time. Cards can be moved to another device with the same Google Account, but once it is transferred to another device it will no longer be available on the original device.
Can I still use my plastic Ventra Card after adding the card to Google Pay?
No. Once a plastic Ventra ard is added to Google Pay, the plastic Ventra Card is no longer valid. We suggest you cut up and throw away the plastic card.
Request a new plastic Ventra Card here.
What happens if my device dies, and I have a Ventra Card on Google Pay?
Your phone needs to be powered on in order to tap to ride. If your phone doesn't have battery, you won't be able to use Google Pay to ride.
I just got a new phone; how do I add my Ventra Card to my new phone?
It's easy to do this using the Ventra App:
- On the new phone, download the Ventra app and log in with the same Ventra username you used with your card before.
- Go to the Cards section of the Ventra app and locate the Ventra Card that was on your old device.
- "Ventra Card on another device" (or if removed from your previous device "Ventra Card not on any device") message will be displayed just above the card's nickname.
- Tap Add to GPay button for the Ventra Card you wish to add to your new device.
- Follow the prompts on the screen to complete the process.