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What is Ventra?

What is Ventra? Ventra is the convenient fare payment system for CTA, Pace and Metra that allows customers to pay for train and bus rides throughout Chicagoland. Customers can easily manage their account online and choose from several different contactless fare payment methods: Ventra Card f

Where can I get a Ventra Card?

Where can I get a Ventra Card? You can purchase a reusable Ventra Card at a variety of places, including the following locations: Online at ventrachicago.com . Via the Ventra app. Ventra Vending Machines in CTA rail stations and select suburban locations. Participating Ventra R

How much is the Ventra Card?

How much is the Ventra Card? There is a $5 purchase fee for the Ventra Card, which is returned to you as transit value upon registration within 90 days of purchase. The fee is waived if you order online or by phone (though a minimum value load or pass purchase is required), as you

How do I use Ventra on trains and buses?

How do I use Ventra on trains and buses? Remove. Tap. Go. Just remove the Ventra Card, ticket or contactless bankcard that you want to use to pay for rides and tap it on the center of the card reader. Wait for the green “Go” message to appear on the screen and board y

What can I do at a Ventra Vending Machine?

What can I do at a Ventra Vending Machine? You can purchase a new Ventra Card or Ventra Ticket with cash or a credit or debit card. You can also add passes and transit value to your Ventra Card and even check your balance. Ventra 101

Where can I add passes and transit value?

Where can I add passes and transit value? You can add passes and transit value to your Ventra Card at a variety of places, including the following locations: Ventra Vending Machines in CTA rail stations and select suburban locations with cash, credit or debit. Participating Ventra Retailers

How do I add passes and transit value at a Ventra Vending Machine?

How do I add passes and transit value at a Ventra Vending Machine? Adding passes and transit value at a Ventra Vending Machine is easy. You can buy all types of passes, including 7-Day or 30-Day passes, or load value onto your Transit Accou

How can I contact Ventra Customer Service?

How can I contact Ventra Customer Service? The Ventra Customer Service Center is open Monday through Friday. It is located at 567 West Lake Street, 2nd floor, Chicago, IL 60661 – at the CTA headquarters. The Ventra Customer Service Center’s operating hour

Why should I register my Ventra Card?

Why should I register my Ventra Card? Registering your Card will make your transit experience safer and more convenient. Registration benefits include the following: The Ventra Card purchase fee ($5) is returned to you as transit value. Your account balance is protected if Card i

Do I need to register my Ventra Card?

Do I need to register my Ventra Card? If you ordered your Ventra Card online, by phone or via the Ventra app and it arrived in the mail, your Ventra Card is already registered. If you purchased your Ventra Card at a vending machine or at a retail location, it will need to be registered in order

How do I register my Ventra Card?

How do I register my Ventra Card? Register your Ventra Card online by calling 1.877.NOW.VENTRA (1.877.669.8368) or selecting “Register a Ventra Card” within the Ventra app. The $5 purchase fee will be refunded to your Ventra Account as transit value if you

What is a Ventra Card “Nickname,” and why do I need one?

What is a Ventra Card “Nickname,” and why do I need one? Choosing a “Nickname” for your Ventra Card while registering helps to keep track of your Cards in case you own or manage more than one. For instance, if Janet and her two kids, Bill and Lisa, all use