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Why don’t all charges on my bank account reflect the number of rides I’ve taken on a given day? Are these double charges?

Why don’t all charges on my bank account reflect the number of rides I’ve taken on a given day? Are these double charges? Ventra will often combine and process charges at the end of a business day, in batches. For example, if you take two rides for $2.50 each, yo

Why are there $5 charges on my account when using my personal bankcard if I only took one ride?

Why are there $5 charges on my account when using my personal bankcard if I only took one ride? Like other purchases made with a credit card, merchants will often pre-authorize a certain dollar amount. For example, you may notice this when making gas purchases or booking a hotel room. Ventra

I am a Ventra app user. How do I know if my mobile device has the latest phone/operating system?

I am a Ventra app user. How do I know if my mobile device has the latest phone/operating system? To get the most out of the Ventra app and to ensure you’re able to access future functionality, it’s important your device’s operating system is up to da

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