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What is Ventra?

What is Ventra? Ventra is the convenient fare payment system for CTA, Pace and Metra that allows customers to pay for train and bus rides throughout Chicagoland. Customers can easily manage their account online and choose from several different contactless fare payment methods: Ventra Card f

Where can I get a Ventra Card?

Where can I get a Ventra Card? You can purchase a reusable Ventra Card at a variety of places, including the following locations: Online at ventrachicago.com . Via the Ventra app. Ventra Vending Machines in CTA rail stations and select suburban locations. Participating Ventra R

How much is the Ventra Card?

How much is the Ventra Card? There is a $5 purchase fee for the Ventra Card, which is returned to you as transit value upon registration within 90 days of purchase. The fee is waived if you order online or by phone (though a minimum value load or pass purchase is required), as you

How do I use Ventra on trains and buses?

How do I use Ventra on trains and buses? Remove. Tap. Go. Just remove the Ventra Card, ticket or contactless bankcard that you want to use to pay for rides and tap it on the center of the card reader. Wait for the green “Go” message to appear on the screen and board y

What can I do at a Ventra Vending Machine?

What can I do at a Ventra Vending Machine? You can purchase a new Ventra Card or Ventra Ticket with cash or a credit or debit card. You can also add passes and transit value to your Ventra Card and even check your balance. Ventra 101

Where can I add passes and transit value?

Where can I add passes and transit value? You can add passes and transit value to your Ventra Card at a variety of places, including the following locations: Ventra Vending Machines in CTA rail stations and select suburban locations with cash, credit or debit. Participating Ventra Retailers

How do I add passes and transit value at a Ventra Vending Machine?

How do I add passes and transit value at a Ventra Vending Machine? Adding passes and transit value at a Ventra Vending Machine is easy. You can buy all types of passes, including 7-Day or 30-Day passes, or load value onto your Transit Accou

How can I contact Ventra Customer Service?

How can I contact Ventra Customer Service? The Ventra Customer Service Center is open Monday through Friday. It is located at 567 West Lake Street, 2nd floor, Chicago, IL 60661 – at the CTA headquarters. The Ventra Customer Service Center’s operating hour

What is a contactless bankcard?

What is a contactless bankcard? A contactless bankcard transmits data securely via radio waves when the card is tapped on a card reader. Major banks are switching from traditional cards to contactless cards due to the cards’ increased security, improved durability and quicker payme

How can I use my contactless bankcard with Ventra?

How can I use my contactless bankcard with Ventra? Remove. Tap. Go. Just take out your bankcard and tap it on the center of the card reader. A full pay-as-you-go fare will be deducted for each ride ($2.50 for CTA trains, $2.25 for CTA buses, transfers are charged at the

Why are there $5 charges on my account when using my personal bankcard if I only took one ride?

Why are there $5 charges on my account when using my personal bankcard if I only took one ride? Like other purchases made with a credit card, merchants will often pre-authorize a certain dollar amount. For example, you may notice this when making gas purchases or booking a hotel room. Ventra

Why don’t all charges on my bank account reflect the number of rides I’ve taken on a given day? Are these double charges?

Why don’t all charges on my bank account reflect the number of rides I’ve taken on a given day? Are these double charges? Ventra will often combine and process charges at the end of a business day, in batches. For example, if you take two rides for $2.50 each, yo