Number of Results: 18
How do I activate my new Ventra Card? Click here for our step-by-step guide to activating your Card so you can ride CTA and Pace. Please note: If your Ventra Card arrived by mail, you will need to first activate it before riding CTA and Pace. Activating Your Ventr
How do I get my access code? To find your access code: Log in to your account with your username and password. Log in , or Don’t know your username/password ? Then, click “Account Settings” to find your access code. You only nee
Why are there $5 charges on my account when using my personal bankcard if I only took one ride? Like other purchases made with a credit card, merchants will often pre-authorize a certain dollar amount. For example, you may notice this when making gas purchases or booking a hotel room. Ventra
Why don’t all charges on my bank account reflect the number of rides I’ve taken on a given day? Are these double charges? Ventra will often combine and process charges at the end of a business day, in batches. For example, if you take two rides for $2.50 each, yo
I have multiple contactless cards. Which card will be charged if I tap my wallet? To ensure transit fare is deducted from your preferred payment card, please take out the card from your wallet and tap it on the card reader. Then, watch for the green “Go” message to ap
I am a Ventra app user. How do I know if my mobile device has the latest phone/operating system? To get the most out of the Ventra app and to ensure you’re able to access future functionality, it’s important your device’s operating system is up to da