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How do I order a replacement Ventra Card?

How do I order a replacement Ventra Card? Call 1.877.NOW.VENTRA (1.877.669.8368) or  click here  (log in, click “customer service”, then select “replace your card”), if your Ventra Card is registere

What happens if my Ventra Card is lost, stolen or damaged?

What happens if my Ventra Card is lost, stolen or damaged? If you have a registered Ventra Card, you can request a replacement Card be mailed to you right here! Doing so will deactivate the Card so that your balance is protected. The balance from your old Card will be transferred to your new

Do I need to activate my Ventra Card?

Do I need to activate my Ventra Card? Ventra Cards purchased at a vending machine, a retailer or in the Ventra app are already activated and can be used right away. However, if you received your Ventra Card in the mail, you must  activate it before using it to pay for t

How do I activate my new Ventra Card?

How do I activate my new Ventra Card? Click here  for our step-by-step guide to activating your Card so you can ride CTA and Pace. Please note:  If your Ventra Card arrived by mail, you will need to first activate it before riding CTA and Pace. Activating Your Ventr

How do I get my access code?

How do I get my access code? To find your access code: Log in to your account with your username and password. Log in , or  Don’t know your username/password ? Then, click “Account Settings” to find your access code. You only nee

I am a Ventra app user. How do I know if my mobile device has the latest phone/operating system?

I am a Ventra app user. How do I know if my mobile device has the latest phone/operating system? To get the most out of the Ventra app and to ensure you’re able to access future functionality, it’s important your device’s operating system is up to da

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