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Can I set up autoload on my Ventra Card?

Can I set up autoload on my Ventra Card? Yes! When you register your Ventra Card, you can set it and forget it by setting up transit value or passes to autoload every month. Learn more about your autoload options. Autoload a pass: Log in to your Ventra Transit Account and s

What dollar amount can I add to my Ventra Transit Account?

What dollar amount can I add to my Ventra Transit Account? You can add up to $100 per transaction to your Ventra Card, up to a maximum $300 value limit. Minimum load values apply, depending on where you add value: Online at ventrachicago.com &

I have passes and transit value on my Ventra Card. Which is used first?

I have passes and transit value on my Ventra Card. Which is used first? Passes will be used on your Ventra Card before transit value. Period passes are used in order of shortest to longest. Learn more here. Please note: Ventra Cards can be passed back up to six times. If you ha

How do I check my balance at a vending machine?

How do I check my balance at a vending machine? You can check the balance on your Ventra Card by simply touching your Card to the circular card reader on any Ventra Vending Machine. Learn how to check your balance at a Vending Machine. Managing Your Transit Account

My Ventra Card shows a negative balance. What should I do?

My Ventra Card shows a negative balance. What should I do? Please contact Ventra Customer Service. Click here to learn how. Managing Your Transit Account

Can I pay for more than one person with the same Ventra Card?

Can I pay for more than one person with the same Ventra Card? With Ventra, you can pay for up to six additional riders traveling with you. The first tap will utilize value from a pass (if you have one). Any subsequent taps will deduct from transit value only, so be sure to have enough tr

What is a Ventra Card “Nickname,” and why do I need one?

What is a Ventra Card “Nickname,” and why do I need one? Choosing a “Nickname” for your Ventra Card while registering helps to keep track of your Cards in case you own or manage more than one. For instance, if Janet and her two kids, Bill and Lisa, all use

Will Ventra keep my information private?

Will Ventra keep my information private? We’re committed to keeping your personal and financial information safe and secure. Please see the Ventra privacy policy to learn more. Registering Your Ventra Card

How do I order a replacement Ventra Card?

How do I order a replacement Ventra Card? Call 1.877.NOW.VENTRA (1.877.669.8368) or click here (log in, click “customer service”, then select “replace your card”), if your Ventra Card is registere

What happens if my Ventra Card is lost, stolen or damaged?

What happens if my Ventra Card is lost, stolen or damaged? If you have a registered Ventra Card, you can request a replacement Card be mailed to you right here! Doing so will deactivate the Card so that your balance is protected. The balance from your old Card will be transferred to your new

I am a Ventra app user. How do I know if my mobile device has the latest phone/operating system?

I am a Ventra app user. How do I know if my mobile device has the latest phone/operating system? To get the most out of the Ventra app and to ensure you’re able to access future functionality, it’s important your device’s operating system is up to da