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What is Ventra?

What is Ventra? Ventra is the convenient fare payment system for CTA, Pace and Metra that allows customers to pay for train and bus rides throughout Chicagoland. Customers can easily manage their account online and choose from several different contactless fare payment methods: Ventra Card f

Where can I get a Ventra Card?

Where can I get a Ventra Card? You can purchase a reusable Ventra Card at a variety of places, including the following locations: Online at ventrachicago.com . Via the Ventra app. Ventra Vending Machines in CTA rail stations and select suburban locations. Participating Ventra R

How much is the Ventra Card?

How much is the Ventra Card? There is a $5 purchase fee for the Ventra Card, which is returned to you as transit value upon registration within 90 days of purchase. The fee is waived if you order online or by phone (though a minimum value load or pass purchase is required), as you

How do I use Ventra on trains and buses?

How do I use Ventra on trains and buses? Remove. Tap. Go. Just remove the Ventra Card, ticket or contactless bankcard that you want to use to pay for rides and tap it on the center of the card reader. Wait for the green “Go” message to appear on the screen and board y

What can I do at a Ventra Vending Machine?

What can I do at a Ventra Vending Machine? You can purchase a new Ventra Card or Ventra Ticket with cash or a credit or debit card. You can also add passes and transit value to your Ventra Card and even check your balance. Ventra 101

Where can I add passes and transit value?

Where can I add passes and transit value? You can add passes and transit value to your Ventra Card at a variety of places, including the following locations: Ventra Vending Machines in CTA rail stations and select suburban locations with cash, credit or debit. Participating Ventra Retailers

How do I add passes and transit value at a Ventra Vending Machine?

How do I add passes and transit value at a Ventra Vending Machine? Adding passes and transit value at a Ventra Vending Machine is easy. You can buy all types of passes, including 7-Day or 30-Day passes, or load value onto your Transit Accou

How can I contact Ventra Customer Service?

How can I contact Ventra Customer Service? The Ventra Customer Service Center is open Monday through Friday. It is located at 567 West Lake Street, 2nd floor, Chicago, IL 60661 – at the CTA headquarters. The Ventra Customer Service Center’s operating hour

How do I manage my Ventra Transit Account?

How do I manage my Ventra Transit Account? After registering your Ventra Card, you can manage your account , view transit balances and add transit value and passes online at ventrachicago.com using a computer, smartphone or tablet. Just cli

Can I set up autoload on my Ventra Card?

Can I set up autoload on my Ventra Card? Yes! When you register your Ventra Card, you can set it and forget it by setting up transit value or passes to autoload every month. Learn more about your autoload options. Autoload a pass: Log in to your Ventra Transit Account and s

What dollar amount can I add to my Ventra Transit Account?

What dollar amount can I add to my Ventra Transit Account? You can add up to $100 per transaction to your Ventra Card, up to a maximum $300 value limit. Minimum load values apply, depending on where you add value: Online at ventrachicago.com &

I have passes and transit value on my Ventra Card. Which is used first?

I have passes and transit value on my Ventra Card. Which is used first? Passes will be used on your Ventra Card before transit value. Period passes are used in order of shortest to longest. Learn more here. Please note: Ventra Cards can be passed back up to six times. If you ha