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What is a contactless bankcard?

What is a contactless bankcard? A contactless bankcard transmits data securely via radio waves when the card is tapped on a card reader. Major banks are switching from traditional cards to contactless cards due to the cards’ increased security, improved durability and quicker payme

How can I use my contactless bankcard with Ventra?

How can I use my contactless bankcard with Ventra? Remove. Tap. Go. Just take out your bankcard and tap it on the center of the card reader. A full pay-as-you-go fare will be deducted for each ride ($2.50 for CTA trains, $2.25 for CTA buses, transfers are charged at the

Do I need to activate my Ventra Card?

Do I need to activate my Ventra Card? Ventra Cards purchased at a vending machine, a retailer or in the Ventra app are already activated and can be used right away. However, if you received your Ventra Card in the mail, you must  activate it before using it to pay for t

How do I activate my new Ventra Card?

How do I activate my new Ventra Card? Click here  for our step-by-step guide to activating your Card so you can ride CTA and Pace. Please note:  If your Ventra Card arrived by mail, you will need to first activate it before riding CTA and Pace. Activating Your Ventr

How do I get my access code?

How do I get my access code? To find your access code: Log in to your account with your username and password. Log in , or  Don’t know your username/password ? Then, click “Account Settings” to find your access code. You only nee

Why are there $5 charges on my account when using my personal bankcard if I only took one ride?

Why are there $5 charges on my account when using my personal bankcard if I only took one ride? Like other purchases made with a credit card, merchants will often pre-authorize a certain dollar amount. For example, you may notice this when making gas purchases or booking a hotel room. Ventra

Why don’t all charges on my bank account reflect the number of rides I’ve taken on a given day? Are these double charges?

Why don’t all charges on my bank account reflect the number of rides I’ve taken on a given day? Are these double charges? Ventra will often combine and process charges at the end of a business day, in batches. For example, if you take two rides for $2.50 each, yo

I have multiple contactless cards. Which card will be charged if I tap my wallet?

I have multiple contactless cards. Which card will be charged if I tap my wallet? To ensure transit fare is deducted from your preferred payment card, please take out the card from your wallet and tap it on the card reader. Then, watch for the green “Go” message to ap

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