Number of Results: 16
How do I get my access code? To find your access code: Log in to your account with your username and password. Log in , or Don’t know your username/password ? Then, click “Account Settings” to find your access code. You only nee
Why are there $5 charges on my account when using my personal bankcard if I only took one ride? Like other purchases made with a credit card, merchants will often pre-authorize a certain dollar amount. For example, you may notice this when making gas purchases or booking a hotel room. Ventra
Why don’t all charges on my bank account reflect the number of rides I’ve taken on a given day? Are these double charges? Ventra will often combine and process charges at the end of a business day, in batches. For example, if you take two rides for $2.50 each, yo
I have multiple contactless cards. Which card will be charged if I tap my wallet? To ensure transit fare is deducted from your preferred payment card, please take out the card from your wallet and tap it on the card reader. Then, watch for the green “Go” message to ap