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Do I need to activate my Ventra Card?

Do I need to activate my Ventra Card? Ventra Cards purchased at a vending machine, a retailer or in the Ventra app are already activated and can be used right away. However, if you received your Ventra Card in the mail, you must  activate it before using it to pay for t

How do I activate my new Ventra Card?

How do I activate my new Ventra Card? Click here  for our step-by-step guide to activating your Card so you can ride CTA and Pace. Please note:  If your Ventra Card arrived by mail, you will need to first activate it before riding CTA and Pace. Activating Your Ventr

How do I get my access code?

How do I get my access code? To find your access code: Log in to your account with your username and password. Log in , or  Don’t know your username/password ? Then, click “Account Settings” to find your access code. You only nee

Why are there $5 charges on my account when using my personal bankcard if I only took one ride?

Why are there $5 charges on my account when using my personal bankcard if I only took one ride? Like other purchases made with a credit card, merchants will often pre-authorize a certain dollar amount. For example, you may notice this when making gas purchases or booking a hotel room. Ventra

Why don’t all charges on my bank account reflect the number of rides I’ve taken on a given day? Are these double charges?

Why don’t all charges on my bank account reflect the number of rides I’ve taken on a given day? Are these double charges? Ventra will often combine and process charges at the end of a business day, in batches. For example, if you take two rides for $2.50 each, yo

I have multiple contactless cards. Which card will be charged if I tap my wallet?

I have multiple contactless cards. Which card will be charged if I tap my wallet? To ensure transit fare is deducted from your preferred payment card, please take out the card from your wallet and tap it on the card reader. Then, watch for the green “Go” message to ap

Can I use Apple Pay, Google Pay or Samsung Pay to board with Ventra?

Can I use Apple Pay, Google Pay or Samsung Pay to board with Ventra? Yes! Ventra is designed to accept a digital Ventra Card on your Android smartphone, iPhone or Apple Watch. The Ventra Card on Google Pay, iPhone and Apple Watch brings all the features of Ventra Cards straight to your phone

Can I load regular fares/passes online or set up autoload to use Ventra with Apple Pay or Google Pay?

Can I load regular fares/passes online or set up autoload to use Ventra with Apple Pay or Google Pay? You can now add a Ventra Card to Google Pay, iPhone and Apple Watch and then use the digital Ventra Card to pay for rides using transit value or passes. Click here to learn more

Can I add my Ventra Card to Apple Pay?

Can I add my Ventra Card to Apple Pay? Yes! You can now add a Ventra Card to iPhone and Apple Watch and then use the Ventra Card in Apple Pay to pay for CTA and Pace rides using transit value or passes. Click here to learn more . Paying with Mobile Devices

Can I add my Ventra Card to Google Pay?

Can I add my Ventra Card to Google Pay? Yes! You can now add a Ventra Card to Google Pay and then use the digital Ventra Card on your Android device to pay for CTA and Pace rides using transit value or passes. Click here to learn more. Paying with Mobile Devices

I am a Ventra app user. How do I know if my mobile device has the latest phone/operating system?

I am a Ventra app user. How do I know if my mobile device has the latest phone/operating system? To get the most out of the Ventra app and to ensure you’re able to access future functionality, it’s important your device’s operating system is up to da

Heartbleed

Heartbleed Ventra takes information security seriously. Our security team has evaluated www.ventrachicago.com upon receiving alerts about the Heartbleed issue and has not found potential for either vulnerability or exposure related to this threat. Maintenance Alert

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